Frequently asked questions

  • Yes. Every Velluto & Stone creation is made to order specifically for each client, ensuring exceptional attention to detail and craftsmanship.
  • Most pieces are completed within 4–8 weeks, depending on the complexity of the design and gemstone availability.
  • Many of our designs can be customised with alternative gemstones, precious metals, and sizing options. We also offer a fully bespoke design service.
  • We work exclusively with solid precious metals, including 18ct yellow, white, and rose gold, as well as platinum.
  • No. We never rely on plating to alter the appearance of our jewellery. White gold is presented in its natural tone, without the need for routine rhodium replating.
  • We primarily use natural gemstones selected for their beauty, rarity, and character. Any treatments are disclosed where relevant.
  • We recommend having your finger professionally measured by a local jeweller. If you need assistance, we are happy to provide guidance.
  • Yes. We offer secure, fully insured shipping to many destinations worldwide.
  • As each piece is created specifically for you, made-to-order and customised items are generally non-returnable unless a manufacturing defect is present.
  • Yes. Every Velluto & Stone creation is covered by a warranty against manufacturing defects.