Frequently asked questions
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Yes. Every Velluto & Stone creation is made to order specifically for each client, ensuring exceptional attention to detail and craftsmanship.
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Most pieces are completed within 4–8 weeks, depending on the complexity of the design and gemstone availability.
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Many of our designs can be customised with alternative gemstones, precious metals, and sizing options. We also offer a fully bespoke design service.
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We work exclusively with solid precious metals, including 18ct yellow, white, and rose gold, as well as platinum.
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No. We never rely on plating to alter the appearance of our jewellery. White gold is presented in its natural tone, without the need for routine rhodium replating.
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We primarily use natural gemstones selected for their beauty, rarity, and character. Any treatments are disclosed where relevant.
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We recommend having your finger professionally measured by a local jeweller. If you need assistance, we are happy to provide guidance.
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Yes. We offer secure, fully insured shipping to many destinations worldwide.
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As each piece is created specifically for you, made-to-order and customised items are generally non-returnable unless a manufacturing defect is present.
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Yes. Every Velluto & Stone creation is covered by a warranty against manufacturing defects.